Need to cancel or change an order? Email contact@radhakrishnaagriculture.uk immediately with your invoice number and registered phone/email.
Order Help
Cancellation Policy
Cancellation rules for personalised gifts, prepaid orders, COD orders, order changes and dispatch status.
When Cancellation Is Possible
- Cancellation can be requested only before production, printing, engraving, packing or dispatch has started.
- For non-personalised products, cancellation may be accepted if the order has not been packed or shipped.
- For personalised products, cancellation may not be accepted once customisation work begins.
Personalised Orders
- Products made with your name, photo, message, date, logo, artwork or custom design are specially produced for your order.
- Once production starts, materials, printing, design work or labour may already be used, so cancellation may not be possible.
- Please check all custom details carefully before placing the order.
How To Request Cancellation
- Email contact@radhakrishnaagriculture.uk as soon as possible with your invoice number, registered email, phone number and cancellation reason.
- You can also contact support from the Contact Us page with the same order details.
- Our team will check the order status and confirm whether cancellation is possible.
Prepaid Orders
- If cancellation is approved for a prepaid order, refund will be processed to the original payment method or another support-approved mode.
- Refund timelines depend on the payment provider, bank and payment method.
- If production or packing cost has already been incurred, cancellation may be declined or partial refund may be considered only at support discretion.
Cash on Delivery Orders
- COD cancellation is possible only before production, packing or dispatch starts.
- Repeated COD cancellations, refusal to accept delivery or fake order details may lead to COD restriction for future orders.
- Some personalised products may not be eligible for COD and may require prepaid payment.
After Dispatch
- Once the order is shipped, cancellation is usually not possible.
- If delivery is refused after dispatch, shipping, return shipping or handling cost may be considered while reviewing any refund request.
- Incorrect address, wrong phone number or customer unavailability can cause failed delivery and may not qualify for cancellation refund.
Order Changes
- Name, photo, message, address or product changes are possible only before production or dispatch begins.
- Contact support immediately if you need to edit an order.
- Changes requested after production starts may not be possible or may require additional charges.