Need help with an order? Email contact@radhakrishnaagriculture.uk with your invoice number, registered email or phone number, product photos and issue details.
Customer Support
Return & Refund Policy
Simple policy for personalised gifts, damaged products, wrong items and approved refunds.
Return Eligibility
- Personalised products are made specially for each customer, so normal returns are not accepted for change of mind, wrong selection or incorrect custom details submitted by the customer.
- Returns or replacements may be accepted only if the product is damaged, defective, wrong, incomplete or different from the confirmed order details.
- The product must be unused and reported with clear proof within 48 hours of delivery.
Damaged, Defective or Wrong Product
- Email contact@radhakrishnaagriculture.uk within 48 hours of delivery with your invoice number, registered phone/email and issue details.
- Share clear photos of the product, packaging and shipping label. An unboxing video helps us verify damage or missing items faster.
- After review, we may offer a replacement, correction, missing item dispatch or refund depending on the case.
Personalisation Mistakes
- If name, photo, message, design or other custom detail is wrong due to our production error, we will help with a suitable correction or replacement.
- If incorrect spelling, photo, message, date, address or other detail was submitted by the customer, replacement or refund may not be possible.
- Please review all custom fields carefully before placing the order.
Refund Process
- Approved refunds are processed to the original payment method or another support-approved mode.
- Refund timelines depend on payment provider, bank and payment method. Processing may take a few working days after approval.
- For COD orders, support may request bank/UPI details to process an approved refund.
Non-Returnable Cases
- Products damaged due to customer handling, use, washing, storage or accidental damage are not eligible.
- Minor colour, print placement, size or finish variation due to screen display, material or production process is not treated as a defect.
- Orders reported after 48 hours of delivery may not be eligible for return, replacement or refund.
Cancellation & Address Issues
- Cancellation is possible only before production, printing, packing or dispatch begins.
- Once a personalised product enters production, cancellation may not be accepted.
- Refunds are not guaranteed for failed delivery caused by incorrect address, wrong phone number, repeated customer unavailability or refusal to accept the shipment.